Frequently Asked Questions

Yes as long as the website is a trusted, reputable EU vendor. Email us.

Unfortunately we dont offer refund, we are kind enough to offer a FREE reship on missing tracked orders which is more than some vendors offer so a refund is out of the question.

Yes all orders are supplied with a tracking number unless you select the a no tracking option (AIRMAIL). Airmail carries no insurance or reship option.

If your order does not arrive we will simply reship it free of charge after 10 days from shipping date (tracked orders only), please note we will only allow 1 free reship and its your responsibly to check legalities, if the package has been taken by customs because its not legal in your country or your package was not a recorded tracked package then you will NOT qualify for any free reship.

All orders are package very very discreetly in padded envelopes and  no mention of products names or the website name are on the out side of the packages. IMPORTANT: We do not use a return address.

The answer is yes we are 100% legitimate trading in 1 shape or form for several years now. You can search online for genuine online reviews (not trolls) and reviews left by past customers.

No we do NOT supply FREE samples. However we do sell small sample amounts on the website and very reasonably priced.

contact us for a quote.

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